Legal
Privacy Policy
Glitch AI Solutions · Last updated 30 June 2026
Glitch AI Solutions respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us, use our services, participate in demos, or work with us for AI automation, software, AI agents, dashboards, integrations and related services.
1. Introduction
We process personal data only for lawful purposes, including providing our services, responding to enquiries, managing client relationships, building and maintaining automation systems, and complying with applicable laws. Our services may involve handling business data shared by clients, including data from spreadsheets, emails, forms, dashboards, CRM systems, inventory systems, production trackers, procurement workflows, HR workflows and other internal business tools. We do not sell personal data.
2. Data We Collect
We may collect contact and identity details, business and project data, website and communication data, technical data, payment and billing data, and candidate or hiring data where relevant. We collect only the data reasonably necessary for the purpose for which it is provided or processed.
3. How We Use Data
We use data to respond to enquiries, understand workflows, suggest automation or software solutions, design and maintain AI agents, automations, dashboards and internal tools, connect approved business systems, provide support, send proposals and invoices, improve delivery quality, and comply with legal, tax, accounting, security and contractual obligations. We do not use client business data for unrelated purposes without permission.
4. AI Tools And Third-Party Processors
Depending on the project, we may use AI model providers, cloud platforms, Google Workspace, automation tools, database providers, hosting services, email providers, CRM tools, analytics tools and other software vendors. We share only the data required for the specific service or workflow, avoid sending unnecessary sensitive data to AI tools, and use masking, minimisation, access controls and secure configuration where practical. We do not use client data to train our own public AI model.
5. Data Sharing
We may share personal data only when necessary and lawful, including with team members, consultants, developers, implementation partners, third-party processors, client-approved systems, professional advisors, government authorities, regulators, courts, law enforcement, or a buyer, investor, successor or business partner in case of business transfer. We do not sell or rent personal data.
6. Data Storage And Retention
We store personal data only for as long as necessary for project delivery, support, business communication, legal compliance, accounting, audit, security and dispute resolution. Where a client requests deletion or return of project data, we will take reasonable steps to delete or return such data unless retention is required for legal, accounting, security, contractual or compliance reasons.
7. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, disclosure, alteration or destruction. These measures may include access controls, passwords, secure cloud storage, encryption where applicable, limited access permissions, secure sharing practices, backup practices, monitoring and confidentiality controls. No digital system is completely secure.
8. User Rights
Subject to applicable law, you may request access, correction, deletion, return, or restriction of personal data, or raise a grievance about how your data is handled. Some requests may be refused or limited where retention or processing is required for legal compliance, contractual obligations, security, fraud prevention, accounting, dispute resolution or other lawful purposes.
9. Grievance Contact
For privacy requests or grievances, contact Glitch AI Solutions at rajmore@glitchaisolutions.com or +91 77988 40417. We will try to respond to genuine privacy requests within a reasonable time and as required by applicable law.
10. Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, technology or data practices. The updated version will be posted on this website with a revised Last Updated date.